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Frequently Asked Questions


Water-related Questions

Q: What do I need to do to initiate water service?

A: To begin your water service, you’ll need to:

  • Fill out the water service request form. The form is available online or can be picked up from City Hall at 302 S. Columbia Avenue in Rincon 8 a.m. to 5 p.m. Monday through Friday.
  • Attach a copy of your settlement statement or renter’s lease and a copy of your driver’s license.
  • Pay a $100 deposit (for residential users) to complete your application. We accept cash, check or money order. When mailing your application, do not send cash. Checks or money orders should be made payable to City of Rincon.
  • Drop off your application at City Hall from 8 a.m. to 5 p.m. Monday through Friday, or simply it mail it to:

    City of Rincon
    Attn: Water Department, New Application
    PO Box 232
    Rincon, GA 31326

Q: After applying, how long does it take for my water service to begin?

A: Applications received before 2:30 p.m. can be connected the same day.

Q: When will I receive my water bill?

A: Water bills are mailed before the first day of each month.

Q: How much will my water bill be?

A: Estimating water bills is difficult because each customer’s type of account and water usage is different. Click here for a list of actual rates.

Q: How do I have my water service cut off?

A: Cut-off applications must be submitted in person. Applications are available by clicking here or can be picked up at City Hall.

Q: If I have a problem with my utilities after hours, who do I contact?

A: The utilities department hours are 8 a.m. to 5 p.m. Monday through Friday. In the event of an emergency, you can reach the on-call utilities staff person at 921-6923. Follow the prompt by entering your phone number, and your call will be promptly returned.

Garbage Service Questions

Q: When is garbage pickup?

A: Garbage pickup day is Tuesday of each week, unless a holiday falls on a Tuesday or an unforeseen problem occurs. Republic Inc., the City’s garbage contractor, is responsible for customer notification of changes in pickup schedules.  Information is also posted on the web site and on the door of City Hall when provided to the City by Republic Inc. If you have any questions regarding holiday pickup, please call 826-5745.

Q: How will I be billed for garbage services?

A: Your garbage charges are billed on your monthly water and sewer bill.

Q: How do I get a garbage can?

A: If you are moving into a brand new construction home, you will be issued a garbage can that will be delivered by Republic Inc. within 7 days of the day you move in. If you move into an existing home, the garbage can that was issued to that address will then become yours.

Other Utilities Questions

Q: Who do I contact for electrical service?

A: Savannah Electric
149 Power Company Road
Springfield, Georgia
912-754-6081
www.southernco.com/savannah/

Q: Who do I contact for telephone service?

A: Call one of the following numbers depending on whether you are looking for service for you home or your business:

Residential

Alltel
800-501-1754

Commercial

Alltel
800-501-1776

Q: Who do I contact for cable TV service?

A: COMCAST Cable
354-7531

Q: Who do I contact for high-speed Internet Access?

A: For DSL call the telephone company listed above.  For cable, contact the cable company listed above.

Q: Who do I contact for gas service in my home?

A: Atlanta Gas Light Company
800-427-5463

Miscellaneous Questions

Q: How do I get a building inspection?

A: All inspections are conducted Monday through Friday from 8 a.m. to 4 p.m. and require a minimum of 24 hours notice. Requests for inspections can be made by calling 912-826-5996 24 hours a day 7 days a week. Your call will be returned to set an appointment for your inspection.

Q: Does Rincon have a Chamber of Commerce?

A: The City of Rincon does not have a separate Chamber of Commerce, but the Effingham County Chamber of Commerce serves as a very dynamic and active part of our business community. You can reach them by calling 912-754-3301 or by visiting them at www.effinghamcounty.com.

Q: When are the City Council meetings?

A: All regularly scheduled council meetings are the second and fourth Monday of every month at 7 p.m., unless that Monday falls on a holiday or has another conflict for council. Meetings are held at Rincon City Hall.

Q: When is court?

A: All court sessions are held on the second and fourth Tuesday of every month at 5:30 p.m. in the Rincon Police Department Court Room located at 107 W. 17th Street. For information on court appearances and payment of fines, click here.

Q: How and where do I pay my fines?

A: Some fines require an appearance in court. If a court appearance is not required and you are a Georgia resident, you can mail your check or money order made payable to the City of Rincon to:

City of Rincon
PO Box 232
Rincon, GA 31326

You may also bring your payment to the City of Rincon Police Department located at 107 W. 17th Street.

Q: How and when do I sign my child up for recreation department sports?

A: Spring baseball and softball signups are held from the end of January to mid February. Fall ball signups are held the first half of July, and the season is from mid August to mid September. Soccer sign ups are held the last half of July, and the season is from mid September to mid October. For complete information on recreation department sports, click here. If you’d like to reach Recreation Director George Foley, please call 826-0238 and leave a message. A staff member will return your call as soon as possible.

Q: How do I get a business license?

Detailed information regarding business licenses is available by clicking here.


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